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Returns & Exchanges

In General

We want you to be fully satisfied with your purchase. If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of d

What Can I Return?

You may return all new, unworn/unused items fulfilled by Ceremony of Roses UK for a full refund of the cost of the product. Please note: We cannot accept returns on the following types of items:

How Can I Return Items?

To return an item, you first need to print off a returns form:. You need to include this returns form with your return to ensure we can process your return quickly and efficiently. If you are unable to print a returns form out, please write all the r

Where Should I Return My Order To?

UK & REST OF WORLD RETURNSBackstreet Merchandise InternationalGate B, St George`s House Cape Road Warwick, CV34 5DJ United KingdomEUROPEAN UNION RETURNSBSI Merch (UG)V.V. Medien-ServiceTor  1 / Zone DEgelingzeile 612103 BerlinGermany

Will Any Return Costs Be Refunded?

Unwanted orders must be returned by post and the cost of the delivery is payable by the customer. If you return something because of an error on our part or because it's damaged or defective, please contact us at [email protected] before

When Will I Get My Refund?

We endeavour to process refunds within 48 hours of receiving your return, however, please allow 7 days for your refund to be fully processed. Once your return has been refunded, your account should be credited within 3-7 business days, depending on y