Returns And ExchangesUpdated a year ago

Any unwanted items can be returned within 28 days of the date of purchase for a refund to the value of the product/s purchased. If after 28 days you have decided the item is not appropriate you will only be eligible for an exchange providing the item is returned to us in an appropriate, unworn/unused condition.
If you have received items you did not order or that prove to be damaged, contact our customer service department at [email protected]

BSI Merch is not responsible for the cost of returning the item. We reserve the right to refuse any return if in the event we have reason to believe the duty of care has not been undertaken. We request that with Media Products such as CDs/DVDs etc you respect your consumer responsibility of Duty of care and return the products us to us in the original packaging. BSI Merch will not offer refunds or exchanges to those consumers who have purchased through a private buyer.

We recommend items be returned via recorded delivery for proof sending and receipt as BSI Merch cannot be held responsible for the returning of items. The cost of returning the items will be the responsibility of the purchaser. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.

Include a copy of your full order number along with a description of the reason for return.

If you're returning an item for a refund, you will be refunded less shipping.

If you would like to exchange an item, please ship your item back to the address below. As soon as the item is received, you will be refunded less the shipping fees to which you may then purchase the required item.

Refunds will be processed within 7 days of receiving them provided that BSI Merch receives the item in the condition it was when it was delivered to you.